Privacy Policy

Introduction

At NutriLife Indonesia, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services, visit our website, or interact with us. We understand the importance of transparency and strive to handle your data with the utmost care and respect. By engaging with NutriLife Indonesia, you agree to the terms outlined in this policy.

Our mission is to empower you with knowledge and tools for a healthier lifestyle, and part of that commitment involves safeguarding your digital privacy. This policy is designed to be clear, comprehensive, and easy to understand, so you can make informed decisions about your personal data.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identifiable Information (PII): This includes data you voluntarily provide when you register for an account, subscribe to our newsletter, book a consultation, or make a purchase. Examples include your name, email address, phone number, physical address, and payment information. We only collect PII that is directly relevant and necessary for the purposes outlined in this policy.
• Health and Dietary Information: For personalized nutrition plans and consultations, we may collect sensitive information related to your health conditions, dietary preferences, allergies, lifestyle habits, and fitness goals. This data is collected with your explicit consent and is treated with the highest level of confidentiality.
• Usage Data: We automatically collect information on how our services are accessed and used. This may include your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This helps us understand user behavior and improve website functionality.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These include session cookies, persistent cookies, web beacons, and pixels. You can manage your cookie preferences through your browser settings, though disabling cookies may affect some website functionalities. For more details, please refer to our Cookie Policy.

How We Use Information

The information we collect is used for various purposes, including:

• To Provide and Maintain Our Service: This includes processing your consultations, delivering nutrition plans, and managing your account.
• To Personalize User Experience: We use your data to tailor our content, recommendations, and services to your individual needs and preferences.
• To Improve Our Services: By analyzing usage data, we can identify areas for improvement, troubleshoot issues, and enhance the overall user experience.
• To Communicate with You: We may use your contact information to send you updates, newsletters, promotional offers, and important service-related announcements. You can opt out of marketing communications at any time.
• For Research and Analytics: We conduct internal research on user demographics, interests, and behavior to better understand our audience and develop new services.
• To Ensure Security: Your data helps us detect and prevent fraudulent activities, ensure the security of our website, and protect against unauthorized access.
• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.

Data Sharing and Disclosure

NutriLife Indonesia values your trust and does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may engage trusted third-party companies and individuals to facilitate our service, provide service-related functions, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors, hosting providers, and analytics services.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of NutriLife Indonesia.
  • Prevent or investigate possible wrongdoing in connection with the service.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

Data Security

The security of your data is paramount to us. We implement a variety of industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: Data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Controls: Access to your personal data is restricted to authorized personnel who need the information to perform their specific job functions.
• Regular Audits: We regularly review our data collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

User Rights

You have certain rights regarding your personal data held by NutriLife Indonesia:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Cookie Usage

As mentioned earlier, we use cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files stored on your device. They help us remember your preferences, track your activity on our site, and improve our services.

For a comprehensive understanding of how we use cookies, what types of cookies we employ, and how you can manage your cookie preferences, please visit our dedicated Cookie Policy page. This separate policy provides detailed information to help you make informed choices about your privacy.

Policy Updates

NutriLife Indonesia may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

The "Last updated" date at the top of this policy will indicate when the latest revisions were made. Your continued use of our services after any modifications to this policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.